If you have a WhatsApp account dedicated to customer support, you can create a message tailored for people waiting to resolve a query.
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Customer Support Welcome Messages
Hello!
We've received your query. One of our team members will get back to you within the next 24 hours.
Meanwhile, you can go through our FAQ section here - <insert a link to FAQs> to find a quick resolution.
Thank you,
Support Team at <Brand Name>
'There's an Outage' Auto Message
If there's an outage in services and you expect many new people to contact the support team during that time, you can create a message to inform the same and take it out when services are back again.
Hello!
Thank you for contacting us. Currently, we are facing technical issues with our customer support system. Our engineers are working hard to resolve it & we'll get back to you once things are resolved.
Meanwhile, you can go through our FAQ section here - <insert a link to FAQs> to find a quick resolution. Thank you for your patience.
Kind Regards,
Support Team at <Brand Name>
'Away' Welcome Messages
Hello!
Welcome to <brand name>. We’d love to respond to your query right away, but our team of shopping experts are currently away.
Our working hours are Monday to Friday, 9 am to 7 pm IST. Rest assured, one of our team members will be in touch with you soon.
Did you know we have a help section that answers questions that we get asked very often? Check it out here - <link>
Meanwhile, here's a collection of our bestsellers to help you find the perfect outfit for any occasion - <link>
Kind regards,
Team <brand name>
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